A STUDY ON HOW EMPLOYEE'S JOB SATISFACTION AFFECTS THEIR PERFORMANCE IN LOW-COST AIRLINES

Rajesh Sharma; Bhagyashree Dabi

doi:10.17605/OSF.IO/8UVED

Authors

Rajesh Sharma Scholar, School of Hotel Management, Airlines and Tourism Lovely Professional University, Phagwara – Punjab
Bhagyashree Dabi Research Scholar, School of Hotel Management, Airlines and Tourism Lovely Professional University, Phagwara – Punjab

DOI:

https://doi.org/10.17605/OSF.IO/8UVED

Keywords:

Job Satisfaction, Low-Cost Airlines, Aviation, Employee Productivity

Abstract

Employee’s Job satisfaction is coined to be the most important term in Human Resource Management. Every Employee should attain a level of positive job satisfaction which in-turn increases their productivity and overall booms the business of an enterprise. However, if the Job satisfaction is not attained by even one employee in the organization, it affects the working of the same. In today’s world where there are thousands of job opportunities emerging, Job satisfaction practices are increasing and so are its methods of measuring. If we talk about the Airline Industry, it falls under hospitality which in-turn means satisfaction of its consumers in the best way possible, in terms of Prices, Aircraft comfort, and the services provided by its employees. A particular Airline company has more than 5 departments just to take care that the consumer flies safely and happily. Thus, to increase its employee’s job productivity, the most important factor is that the employee’s feel a positive notion while working at the company, which can only be achieved by true job satisfaction.

This paper thus aims to research on how an employee’s job satisfaction affects their performance and productivity in a low-cost airline company like Indigo. SpiceJet, Go-Air, Air India Express. The parameters on how the employee productivity increase in reference to their Job satisfaction will be analyzed. This paper will show what methods are used to measure the employee performance and how it affects the employees and their productivity in low-cost airlines

Downloads

Download data is not yet available.

References

Alola, U. V., & Alafeshat, R. (2020). The impact of human resource practices on e m ployee eng agem e nt in the airline industry. Wiley Online Library. https ://on lin el i br ary. wile y.c om /doi/ abs/ 10.1 0 0 2/pa.2135

Chung, M., & Jeon, A. (2020). Social exchange approach, job satisfaction, and turnover intention in the airline industry. Spinger Link. https://link.springer.com/article/10.1007/s11628-020-00416-7

Hamaad, H. (2021). Why The World Observes International Civil Aviation Day. https://www.indiatimes.com/explainers/news/international-civil-aviation-day-556152.html

Ilkhanizadeh, S., & Karatepeb, O. M. (2017). An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior. Science Direct, 59, 8–17.

Kalawilapathirage, H., & Ziedan, S. (2019). A Data Analytic Approach of Job Satisfaction: A Case Study on Airline Industry. Worldscientific.Com. https:/ /ww w.w orlds cienti fic.co m/doi/ abs/10 .114 2/S 0219649219500035

Kucukusta, D., & Chan, H. L. (2017). The Effect of CSR Practices on Employee Affective Commitment in the Airline Industry. Taylor & Francis Online, 451–469.

Kurian, G., & Muzumdar, P. (2017). Antecedents to Job Satisfaction in the Airline Industry. SSRN, 12.

Ma. Regina, M. Hechanova, Ramon, B., & Edna P., F. (2006). Psychological empowerment, job satisfaction and performance among Filipino service workers. https:// onlin elibra ry.wiley.c om/do i/ab s/10.1111/j.1467-839X.2006.00177.x

Minjoo, C., & Aeeun, J. (2020). Social exchange approach, job satisfaction, and turnover intention in the airline industry. http s://w ww.rese archgate.n et/ /34060900 3_Soc ial_ex change _approa ch_job_ satisfact ion_and_turnover_intention_in_the_airline_industry

Okan, E., & Bayraktar, C. A. (2021). Analysis of the Relationship Between Organizational Justice and Job Satisfaction in the Airline Industry. Spinger Link, 361–376.

Rast, S., & Tourani, A. (2012). Evaluation of Employees Job Satisfaction and Role of Gender Difference: An Empirical Study at Airline Industry ... Academia, 11.

Seung-Lee, K., & Young-Shin, C. (2016). Study on Internal Service Quality, Job Satisfaction and Customer Satisfaction in Airline Industry. Korea Science, 21(3), 113–121.

Shehawy, M. Y., & Elbaz, A. (2018). Factors affecting employees’ job embeddedness in the Egyptian airline industry. Emerald Insight. https://www.emerald.com/insight/content/doi/10.1108/TR-03-2018-0036/full/html

Suifan, T., & Diab, H. (2017). Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment. Emerald Insight. https://www.emerald.com/insight/content/doi/10.1108/JMD-02-2017-0048/full/html

Sung, Y.-K., & Sunny Hu, H.-H. (2021). The impact of airline internal branding on work outcomes using job satisfaction as a mediator. Science Direct, 94. htt ps: //ww w.scien cedirect .com/scie n ce/article/ab s/pii/S0969699721000466

Vatankhah, S., & Darvishi, M. (2018). An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry. Science Direct, 69, 49–58.

Vatankhah, S., & Raoofi, A. (2017). Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry. Science Direct, 59, 107–115.

Wodajo, N. T. (2019). Factors Affecting Organizational Work Conditions on Employee Job Satisfaction Evidence from the Ethiopian Airline Industry`. Academia, 3(6), 8.